Accessibility Statement

CEN SGO is committed to making our digital products accessible to everyone, including people with disabilities. Donors, families and schools should all be able to learn about the credit, check their eligibility and reach us without barriers.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA across the website and the SGO Tool, and we treat accessibility as part of how every page is built, not as a separate step.

Structure. Every page has one main heading, a clear heading order and labeled regions for the header, navigation, main content and footer, so screen readers can move around the page quickly.

Keyboard. Everything that works with a mouse works with a keyboard. A "Skip to main content" link appears on the first press of Tab, every link, button and field shows a visible focus outline, and pop-ups such as the booking window can be closed with the Escape key.

Text and color. Body text is 18 pixels by default and pages reflow when you zoom to 200%. Text and controls use high-contrast colors, and color is never the only way information is shown: status on the state map, for example, is also given in words.

Images. Photos that carry meaning have text alternatives. Decorative images are hidden from screen readers so they don't get in the way.

Forms and tools. Every field has a visible label. Required fields are marked, errors are described in words next to the field, and results from the credit calculator and eligibility checker are announced as they update.

Motion. If your device is set to reduce motion, animations and scrolling effects are turned off. Nothing on the site flashes, and videos never play until you start them.

Language. The site's language is set so screen readers use the right pronunciation, and we write in plain English with short sentences and defined terms. The glossary explains every term we use.

We check pages with a keyboard only, with screen readers and with automated accessibility tools, and we check again after significant changes. We also welcome reports from anyone who uses the site, which is often the best way we find problems.

Videos. Some of our videos don't yet have captions or transcripts. We're adding them. Until then, the same information is written out on the page each video belongs to, and we can send a transcript on request.

Booking a walkthrough. The booking calendar is provided by Google and may not fully meet AA. If it doesn't work for you, email or call us and we'll schedule your walkthrough directly.

Documents from other organizations. Some linked documents, such as IRS notices and state forms, are published by government agencies as PDFs. We summarize each one on its own page in our Sources, and we can help you with any of them.

If you need information in another format, such as large print, a transcript, a captioned video or help completing a form or application, contact us and tell us what would help. We'll respond within two business days.

Email info@censgo.org or call (614) 362-3653. You can also write to CEN SGO, 62 East Broad Street, Columbus, Ohio 43215-3503.

Accessibility is ongoing work. If you run into a barrier anywhere on the site, please tell us what page you were on and what happened. Your feedback directly shapes what we fix next.